Policy

Appointments

Eyelash Extensions:

  • Appointments can be made by phone, text, whatsapp or email during business hours
  • Please arrive 10 minutes before your appointment
  • Do not have mascara on before appointment
  • Clients that are 15 minutes late, will be asked to reschedule as accommodating for the later clients appointed.

Consultations:

  • Consultations are appointments which are FREE only if they are lash consultations

Payments:

  • A credit card is required to reserve your appointment
    • If you choose not to provide your credit card, we can not hold your appointment
  • Cash is also accepted
  • Cheques are not accepted

Refunds

  • All treatment are NON-REFUNDABLE

Refills

  • We do not do refills that were not done at Ella Lashes
    -NO EXCEPTIONS-
  • You must remove your current eyelash extensions that were not done by Ella Lashes, then receive a new set with us
    • This is to avoid any complications that may occur that has been done by other technicians

Cancellation Policy

  • Scheduled appointment times are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours before your appointment time to avoid a cancellation fee.
  • A £15 cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 24 hours before the appointment time.
  • No-shows will be charged in full for the scheduled service.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. For these reasons we ask that you honor the time we’ve set aside for you and give us notice if you are not going to make your appointment.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card so please have your credit card ready when booking. Your credit card number is used only to reserve the appointment. You are not pre-paying for your service. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Late Arrivals

If you arrive late, we will not be able to extend your appointment time. If you arrive more than 15 minutes late, we will have to reschedule your appointment. Out of respect and consideration for your eyelash stylist and other customers, please do your best to be on time.

 

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